Easy Returns
Q: What is your Holiday Exchange policy?
We offer extended Return / Exchange window during holiday periods. For the 2020 holiday season, Orders placed between November 1st and December 31st can be returned until January 31, 2021.
Q: How do I return or exchange my item?
We are pleased to offer a simple return policy, so if you are unhappy in any way with your purchase, you may exchange for a different size, or return for a refund within 30 days of the delivery date (as shown by tracking), as long as the item is in new (unworn) condition.
Exception: Personalized items... we offer size exchanges or replacement for damaged, or Mis-Prints from the specified order.
To initiate a return, receive an RMA, Please contact us using one of these methods:
- Via live chat below,
- email to CustSvc@MyUtopiaShoutOut.com
We require a picture of the item bring returned. If the item is defective be sure the image is showing the issue.
In order to speed the processing of your returned item, please use the downloadable PDF Return Form, fill it out and return it with your item..
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received, if we determine the item is in new condition, we will issue a credit or send the requested exchange.
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You may go to our support section for assistance.
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Alternatively:
We can be reached via our live chat found on any of our store pages. You may also call us toll free at (888) 407-7837 from 9am-5pm PST.
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We are located in the beautiful city of Santee at
9625 Mission Gorge Rd, Suite B2-345 Santee CA 92071
9625 Mission Gorge Rd, Suite B2-345 Santee CA 92071
